2014 Shimano Lures & Lifestyle Catalog, Page 78

Customer Service

As the manufacturer of the highest quality fishing tackle products on the market today, Shimano ® American Corporation is dedicated to the performance and dura - bility of our products. To this end, we constantly strive to provide the best in customer service and product support this industry has to offer.

If you have any questions regarding any of our products or warranties, please contact us any time through our website at www.shimano.com or call us direct at 1-877-577-0600, Monday through Friday 6:00 a.m. to 5:00 p.m. Pacific Standard Time.

on your reel. Tools are provided. Bring one of your func - tioning Shimano ® reels, or simply stop by and listen in.

To obtain a schedule of workshop times and locations, please visit our website at www.shimano.com.

Platinum Service Program

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Reel Maintenance Workshops

This year, be sure to visit the “Shimano ® World Booth” at a fishing show near you and attend our Reel Maintenance Workshops. At select shows, Shimano ® technicians will provide hands-on, step-by-step instruc - tions on how to perform a complete “clean and service”

When you submit the Warranty Registration Card for the Torsa ® , Calcutta TE ® DC, Calcutta TE ® , Calais ® or Stella ® reels, you will receive coupons for dis - counted clean and lube services ranging from half off to free! All Platinum Service Plan reels are assured a 48 hour turnaround time from Shimano ® or any Authorized Warranty Center; shipping excluded.

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Satellite Service Center*

The Next Generation in Service

Shimano Satellite Service Centers represent the next generation in service. They are designed and equipped to operate as an extension of Shimano ’ s factory service department and to make the same service related deci - sions that Shimano ® does. Even in the heat of the fishing season, Satellite Service Centers commit to providing warranty and non-warranty repair work quickly and with the quality Shimano ® customers deserve. Electronically linked to Shimano ® , Satellite Service Centers have a direct line to Shimano ® certified parts and to the latest in Shimano ® technical information. Always ready to provide excep - tional service and repair work, they are an outstanding choice for your Shimano ® parts and repair needs.

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Turn-Around Times

• 48 hours on Stella , Calcutta TE , Calcutta TE DC ® Calais , Calais DC ® , Talica ®, Trinidad DC ® and Torsa™ repairs guaranteed.

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quality working condition as rapidly as possible. Visit our website www.shimano.com, for shipping address and to download our Repair Request Form (don’t forget to fill out the diagnostic help section).

All other repair times are seasonal dependent and fluctu - ate greatly. Please call our Customer Service line for cur - rent turnaround times.

Authorized Warranty Center Locations

Please visit http://fish.shimano.com/warranty for a list of our authorized warranty centers.

Other Warranty Center Features

• Delivery on Shimano ’ s service philosophy • Factory trained technicians • Large inventory of Shimano ® parts • Electronic link to Shimano ® to ensure instant access to: • Shimano ® parts information • Shimano ’ s latest technical information

Factory Service

If you desire factory service, our team of professional technicians are here to help. The Shimano ® factory service philosophy is simple: every reel leaves in better condition than which it arrived. The individual technician will inspect, diagnose, and return your reels to high-